Refund policy

Last updated: 12 November 2026

Refunds and cancellation

The AI Client Workflow Kit is digital content delivered immediately after purchase (download via your receipt email and Lemon Squeezy My Orders).

If the kit isn't right for you, we don't offer cash refunds as a standard policy. Instead, Alivio Kit will issue store credit equal to the amount you paid ($47) as a single-use discount code for a future purchase in the Alivio Kit store. The code does not expire. If you run into a technical problem, email hello@aliviokit.com and we'll help you access the files.

EU and UK consumers

You may have a statutory 14-day right of withdrawal. For digital content this right is lost only if you gave prior express consent to immediate delivery, acknowledged that you would lose the right, and received confirmation of that on a durable medium (for example your order email). If that right still applies to your order, you are entitled to a full refund to your original payment method. Store credit is not a substitute. To request a withdrawal, email hello@aliviokit.com (or Lemon Squeezy, the merchant of record) within 14 days of purchase with your order number.

Payments and chargebacks

Payments, invoices, VAT and any refunds are processed by Lemon Squeezy, the merchant of record. Lemon Squeezy may also issue a refund at its discretion. Chargebacks are handled by Lemon Squeezy, so please contact us or Lemon Squeezy before disputing the charge with your bank. The charge on your statement may appear as LEMSQZY followed by a store ID.

Contact

Email hello@aliviokit.com. We reply within 48 hours. See also our Terms.